Pricing 

All prices on our website are correct at the time of publication and are listed in £ sterling and inclusive of VAT at the current rate. All prices may be subject to change without prior notice.

Description of products. 

Every care has been taken to give correct and accurate descriptions, colours and specifications of all our products at the time of publication. Please note that sizes are an approximation and colours may vary owing to photography, lighting, hand made and natural materials. Some of our products are hand made and by their nature will not all be identical, others are designed to have a weathered or rustic finish so may have intended imperfections and flaws. If you have any further questions on this, please do not hesitate to contact me.

Delivery

Standard delivery is free for Mainland UK 

Delivery to the Highlands, Islands and Ireland is £9.95. 

International delivery is available for a flat rate of £20 and we are working on lowering this cost. Any taxes and duties are paid by customer.

We accept all major credit and debit cards.

All items are sent via courier service or Royal Mail. Once payment has cleared, we aim to dispatch your order within three working days. Please allow up to ten working days to receive your order from point of purchase.

Our office hours are weekdays until 16.00hrs. Orders placed after this time will be processed the next working day. Orders placed on Bank Holidays will be processed on the following working day, and orders placed over the weekend will be processed on the next working day.

Occasionally, due to unforeseen circumstances, deliveries may be delayed but we endeavour to keep you up to date on the status of your order via email.

We try to re use packaging where ever possible to help the environment.

 

Shipping policy

Standard delivery is free for Mainland UK

Delivery to the Highlands, Islands, Channel Islands and Ireland is £10.95. 

 

International Shipping is available for a flat rate of £20 but we are working on lowering this price. We are not responsible for taxes and duties upon arrival at destination. 

 

Refund and Exchange Policy

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Returns and Exchanges 

We hope you are happy with your purchases, if for any reason you are not or you find they are unsuitable, please contact us via email at info@foxandpark.com and we can discuss your return prior to sending it back.

We will be happy to offer a refund or exchange on items as long as they are returned within 7 days, unused, in perfect condition and in the original packaging. You are required to return the item and pay for the return postage. We will not refund any postage charges incurred by you unless the items are proven to be damaged in transit to you.

We cannot be held responsible for items that either do not reach us or that are damaged on the way back to us For this reason we recommend that you use a reputable courier and ensure the items are sufficiently wrapped to avoid damage. 

Please include your order details inside the returns parcel (name and address)

Damages in transit that have occurred on the way to you will either be replaced or refunded provided the original delivery label and packaging have been kept. All damages must be reported, by email to me at info@foxandpark.com, within 48 hours of delivery. We will require photographs of the damaged item and of the packaging. If a refund is issued, please allow 10 working days for it to clear.

 

Care Instructions

Home Care: Spot clean any stain first. Then wash in cold water on a gentle/delicate cycle. Do not tumble dry. Then you may iron the linens on linen/cotton setting. Please add distilled white vinegar to the wash to neutralize any scent. 

Dry Cleaning: Everything is safe to be dry cleaned if you prefer this option over home care cleaning.

If you are concerned about fading it is advised to dry clean after the first use to "set color" and then proceed with standard washing practice. As block print is hand dyed there is some degree of fading expected. We cannot accept returns that have been washed.